85-year-old Bukit Batok resident waited over two hours for help after shower fall

An 85-year-old woman fell in her shower at Harmony Village @ Bukit Batok on Sep 2 and pressed the emergency call bell, but no one came for over two hours. She dragged herself to the main door, where a neighbour heard her calls and an ambulance was finally summoned. She underwent hip surgery and is recovering at Ng Teng Fong General Hospital, while the operator says it is reviewing the incident.