SAINS signs MoU with 8nabler to expand voice AI use

Sarawak Information Systems Sdn Bhd (SAINS) signed a memorandum of understanding with Malaysian voice AI firm 8nabler in Kuching to widen voice AI use in ICT customer support services. 8nabler's Panacea platform handled 4,056 ICT support calls for civil servants without human assistance over two months. The two parties will run a scoping and testing phase to find use cases across SAINS-supported application systems.